Business Credibility Website Service Agreement

1. Business Purpose

Client represents that the services are being purchased primarily for business or commercial purposes.

The services are intended to help Client establish or improve a professional online presence. They are not intended for personal, household, or family use.

2. Services Included

Company will provide Client with one standardized Business Credibility Website package.

• One professional five-page business website
• Home page
• About page
• Services page
• Frequently Asked Questions page
• Contact page
• Mobile-responsive design
• Customized website copy based on information supplied by Client
• Customization of colors, fonts, images, and general visual presentation
• Domain connection assistance
• SSL security
• Contact, inquiry, or quote-request form
• Basic customer lead notifications
• Basic CRM lead capture, when supported by the selected platform
• Basic page titles and meta descriptions
• Google Analytics or similar analytics installation, when reasonably available
• Social-media and Google Business Profile links supplied by Client
• One consolidated revision round
• Website testing before launch
• Recorded website walkthrough or written launch instructions

Company may adjust the exact page names or page structure when another arrangement better fits Client’s business, provided that the overall project remains within the standard five-page scope.

3. Services Not Included

Unless separately agreed to in writing, the standard package does not include:

• Ecommerce stores
• Shopping carts or large product catalogs
• Membership websites
• Online courses
• Custom web applications
• Customer portals
• Custom calculators or software
• Complex API integrations
• Advanced appointment systems
• Advanced CRM development
• More than five core pages
• Large website migrations
• Advanced search-engine optimization campaigns
• Guaranteed search-engine rankings
• Ongoing blog writing
• Full logo or brand-identity development
• Custom photography or videography
• Advertising management
• Social-media management
• Legal or regulatory compliance reviews
• Accessibility certification
• HIPAA-compliant systems
• Lending, legal, medical, accounting, or financial compliance
• Custom privacy-policy or legal-document drafting

Work outside the standard scope requires a separate written quote and Client approval.

4. Setup Fee

Client will be charged a one-time Website Design and Setup Fee of $399 on the Effective Date.

The Setup Fee compensates Company for reserving project capacity and performing work that may include:

• Intake review
• Project planning
• Business research
• Website copy development
• Design preparation
• Website construction
• Platform configuration
• Form setup
• Domain preparation
• Project administration

The Setup Fee is separate from the recurring website service described below.

5. Recurring Website Plan

Client will be charged $99 per month beginning 45 calendar days after the Effective Date.

After the first recurring payment, Client will be charged $99 each month on approximately the same calendar day until the Agreement is canceled or terminated.

The recurring website plan includes:

• Website hosting
• SSL security
• Routine technical maintenance
• Website availability monitoring
• Contact-form maintenance
• Basic lead-capture functionality
• Reasonable technical support
• Up to 30 minutes of minor website updates each month

Unused monthly update time does not roll over or accumulate.

Company may use third-party platforms, hosting providers, form providers, CRM systems, email providers, analytics services, or other technology vendors to deliver the recurring services.

6. Initial Service Commitment

The recurring website plan has an initial service commitment of six monthly billing cycles beginning with the first $99 recurring payment.

Client remains responsible for the six monthly payments even if Client asks to cancel before completing the initial commitment, except when:

• Company materially breaches this Agreement and does not correct the breach after reasonable written notice
• Company agrees in writing to release Client from the remaining commitment
• Applicable law requires otherwise

After the six-month initial commitment is completed, the service automatically continues on a month-to-month basis until canceled.

7. Automatic Renewal and Cancellation

After the initial six-month commitment, this Agreement automatically renews for successive one-month periods.

Client may cancel the month-to-month service without a sales call by:

• Using any self-service cancellation option made available through the customer account or billing portal
• Sending a cancellation request to info@calbartoncashback.com

Cancellation requests should be submitted at least five business days before the next scheduled billing date.

A cancellation submitted after a recurring charge has been processed will normally take effect at the end of the current paid billing period. Monthly payments already processed are nonrefundable except where required by law or expressly stated in this Agreement.

Canceling the recurring service may cause the website, hosting, forms, CRM functions, automations, or other managed services to become unavailable.

8. Project Intake

Client must complete the full website intake form and provide all required information, materials, and approvals.

Required materials may include:

• Legal and public-facing business name
• Business description
• Service descriptions
• Contact information
• Business hours
• Service area
• Logo
• Photos
• Brand colors
• Founder or company story
• Frequently asked questions
• Testimonials
• Licenses or credentials
• Social-media links
• Google Business Profile
• Domain information
• Primary call to action
• Other information reasonably needed to complete the website

The project does not enter active production until Company determines that the intake is substantially complete.

9. Client Responsibilities

Client agrees to:

• Provide complete and accurate information
• Respond to reasonable questions and requests promptly
• Review drafts and revisions within the requested timeframe
• Provide materials in usable formats
• Obtain permission to use all submitted images, logos, testimonials, trademarks, and other content
• Confirm the accuracy of all website copy before launch
• Maintain current payment information
• Avoid providing passwords, banking credentials, complete tax identification numbers, or private financial information through unsecured forms
• Comply with laws and regulations applicable to Client’s business and industry

Client is responsible for the truthfulness, legality, and accuracy of all claims displayed on the website.

Company may refuse to publish content that Company reasonably believes is false, misleading, unlawful, infringing, discriminatory, defamatory, deceptive, or outside the agreed project scope.

10. Project Schedule

Company will provide a projected schedule after reviewing Client’s completed intake.

All delivery and launch dates are estimates rather than guaranteed deadlines unless Company expressly agrees otherwise in writing.

Project timing depends on:

• Client submitting a complete intake
• Client providing usable materials
• Client responding to questions
• Client submitting revisions promptly
• Domain and platform access
• Third-party technology availability
• The complexity of Client’s business and requested content

Delays caused by missing information, incomplete materials, late feedback, inaccessible accounts, domain issues, or delayed Client approval do not postpone the recurring billing date.

If Company has not delivered an initial website design by the first recurring billing date and the delay is solely caused by Company, Client may request a credit equal to one $99 monthly payment.

The credit does not apply to delays caused by Client, third-party platforms, force majeure events, or changes requested outside the original scope.

11. Client Inactivity

If Client fails to provide requested information, materials, feedback, or approval for more than 14 calendar days, Company may pause the project.

A paused project may be returned to the production schedule based on Company’s current availability after Client provides the missing information.

If Client remains inactive for more than 60 calendar days, Company may consider the initial build abandoned.

Abandonment does not automatically cancel the recurring service, eliminate amounts already owed, or entitle Client to a refund.

Company may charge a reasonable reactivation fee before resuming an abandoned project.

12. Design and Copy Decisions

Company will use professional judgment when organizing, writing, and designing the website.

Client understands that design preferences are subjective and that the standard service is not an open-ended custom-design engagement.

Company may use:

• Reusable layouts
• Website templates
• Design systems
• Stock photography
• Licensed fonts
• Reusable code
• Standard website components
• Automation templates
• Standard forms and workflows

The website will be customized for Client but may share structural elements with websites built for other clients.

13. Revisions

The package includes one consolidated revision round.

Client must submit all revision requests together through the designated revision form or written process.

Revision requests should be submitted within five business days after Company delivers the initial design or draft.

Included revisions may cover reasonable changes to:

• Text
• Images
• Colors
• Section order
• Contact information
• Service descriptions
• Calls to action

Included revisions do not cover:

• A complete redesign
• A different creative direction after approval
• New pages
• New services requiring substantial additional copy
• Custom applications
• New functionality
• Repeated changes to previously approved content
• Work outside the original intake and scope

Additional revisions or out-of-scope work may be billed at $75 per hour, in minimum increments of 30 minutes, after receiving Client approval.

14. Approval and Launch

Client is responsible for reviewing the website before launch.

Client’s approval confirms that:

• The business information is accurate
• The contact information is correct
• The service descriptions are approved
• The images and testimonials may be used
• The design is accepted
• Any known corrections have been submitted

Company is not responsible for errors approved by Client or errors that Client could reasonably have identified during review.

If Client does not respond within seven business days after a request for final approval, Company may pause the project or treat the submitted version as approved for scheduling purposes.

Company will not intentionally launch the public website without Client’s express approval unless the parties agree otherwise in writing.

15. Monthly Website Updates

The recurring plan includes up to 30 minutes of minor update work per billing month.

Minor updates may include:

• Changing business hours
• Correcting contact information
• Replacing an existing image
• Adding a testimonial
• Editing a short section of text
• Updating an existing service description
• Updating an existing link

Monthly update time:

• Does not accumulate
• Cannot be transferred to another person or project
• Has no cash value
• Does not include a redesign or new page
• Does not include custom development
• Does not include emergency or same-day service

Company may require Client to submit monthly edits as one consolidated request.

16. Domain Name

Whenever reasonably possible, the domain name should be registered in Client’s name or business name.

Client is responsible for:

• Purchasing or renewing the domain
• Keeping domain-registration information current
• Maintaining access to the domain account
• Paying domain-registration fees
• Protecting domain login credentials

Company may assist with domain configuration but does not become the owner of Client’s domain merely by connecting or managing it.

If Company purchases a domain on Client’s behalf, Client must reimburse Company before transfer, and transfer may be subject to registrar limitations.

17. Ownership of Client Materials

Client retains ownership of materials Client supplies, including:

• Logos
• Photos
• Videos
• Trademarks
• Existing written content
• Testimonials
• Business records
• Brand materials

Client grants Company a nonexclusive license to use, edit, reproduce, and display these materials as reasonably necessary to provide the services.

Client represents that Client owns these materials or has sufficient permission to authorize their use.

18. Ownership of Website Materials

After all required payments have been made, Client owns the final customized website copy created specifically for Client and the Client-provided materials incorporated into the website.

Company retains ownership of:

• Reusable templates
• Underlying design systems
• General layouts
• Source-code libraries
• Software
• Proprietary tools
• Processes
• Automation frameworks
• CRM configurations
• Reusable forms
• Reusable workflows
• General business methods

Client receives a limited license to use these Company-owned components as part of the website while the recurring service remains active.

Third-party software, fonts, stock images, plugins, themes, and platform components remain subject to their applicable licenses.

19. Website Transfer After Cancellation

After completing the initial service commitment and paying all outstanding balances, Client may request transfer assistance.

The standard Website Transfer Package is $299 and includes:

• A reasonable export of Client-owned website copy and images
• Transfer of available website assets supported by the platform
• Reasonable assistance connecting the website to a Client-controlled account when technically available
• Basic transfer instructions

The transfer may not include:

• Company’s proprietary templates or source libraries
• Nontransferable software licenses
• Company-wide platform accounts
• Automations used by multiple clients
• Third-party subscriptions
• Premium fonts, plugins, or stock-media licenses
• Services that the destination platform does not support

Some platforms may require Client to purchase a separate subscription or recreate certain integrations.

If Client cancels without purchasing a transfer, the website and associated services may be disabled or removed 30 days after the service ends.

Company is not required to store canceled website files indefinitely.

20. Refund Policy

The Setup Fee is refundable only when:

• Company determines before beginning substantive work that the project does not fit the service
• Company cancels the project before beginning substantive work
• Company expressly approves a refund in writing

Once Company begins intake review, planning, research, copywriting, design, platform configuration, domain preparation, or other project work, the Setup Fee becomes nonrefundable.

Monthly subscription payments are nonrefundable once processed, except where required by law or expressly stated in this Agreement.

Dissatisfaction resulting from subjective design preferences does not automatically create a right to a refund when Company has performed the agreed services and provided the included revision opportunity.

21. Failed Payments

Client authorizes Company and its payment providers to charge the payment method supplied at checkout according to this Agreement.

If a payment fails, Company may:

• Retry the payment
• Request an updated payment method
• Suspend website edits or support
• Suspend hosting, forms, CRM access, or other services
• Delay launch
• Remove the website from public access
• Terminate the Agreement after reasonable notice

Suspension does not eliminate amounts that became due before suspension.

22. Chargebacks and Payment Disputes

Client agrees to contact Company at info@calbartoncashback.com before initiating a chargeback or payment dispute so the parties have a reasonable opportunity to resolve the issue.

This provision does not waive any right Client may have under applicable law or a payment-card agreement.

Company may suspend services while a chargeback or payment dispute is pending.

23. Third-Party Platforms

Company may use third-party services to deliver the website, including hosting platforms, domain registrars, CRM providers, form providers, analytics tools, email services, payment processors, stock-media providers, and automation systems.

Company does not control third-party platforms and is not responsible for:

• Platform outages
• Changes in features
• Pricing changes
• Account suspensions caused by Client conduct
• Changes in third-party policies
• Security incidents outside Company’s reasonable control
• Discontinued services
• Search-engine decisions
• Social-media platform decisions
• Domain-registry restrictions

Company may replace a third-party provider with a reasonably comparable alternative when necessary.

24. Search Engines and Marketing Results

Company may perform basic technical and on-page setup, but Company does not guarantee:

• Search-engine rankings
• Website traffic
• Leads
• Customers
• Sales
• Revenue
• Conversion rates
• Advertising results
• Google Business Profile approval
• Placement in search results

Search engines and online platforms independently determine rankings, indexing, visibility, and account eligibility.

25. Funding and Business Results Disclaimer

The website is intended to help Client present clear and professional business information.

Company does not guarantee that the website will:

• Make Client fundable
• Result in loan or credit approval
• Improve Client’s credit
• Increase funding amounts
• Satisfy a particular lender
• Establish business credit
• Increase revenue
• Obtain customers
• Create any particular financial result

Banks, lenders, vendors, and other institutions may consider credit, revenue, debt, cash flow, business history, industry, ability to repay, ownership, documentation, and other criteria outside Company’s control.

Company does not provide lending, legal, tax, accounting, credit-repair, or investment advice through this service.

26. Legal Policies and Regulatory Compliance

Company may provide general website-policy templates or placeholder pages for convenience.

Those templates are not legal advice and are not guaranteed to meet the requirements of Client’s jurisdiction, business, industry, or data practices.

Client is responsible for obtaining legal advice concerning:

• Privacy policies
• Terms and conditions
• Cookie disclosures
• Industry disclosures
• Licensing requirements
• Accessibility obligations
• Advertising claims
• Consumer-protection requirements
• Data collection
• Regulatory compliance

Unless separately agreed in writing, Company does not guarantee compliance with the Americans with Disabilities Act, Web Content Accessibility Guidelines, state privacy laws, international privacy laws, or industry-specific regulations.

27. Confidentiality

Each party agrees to use reasonable care to protect nonpublic confidential information received from the other party.

Confidential information does not include information that:

• Is publicly available through no breach of this Agreement
• Was already lawfully known by the receiving party
• Is independently developed
• Is received lawfully from another source
• Must be disclosed by law or valid legal process

Client should not submit passwords, banking credentials, complete Social Security numbers, complete tax identification numbers, or other unnecessary sensitive financial information through the intake form.

28. Portfolio Use

After the website becomes publicly available, Company may display screenshots, publicly available website content, and Client’s public business name in Company’s portfolio, case studies, sales materials, or social-media content.

Company will not intentionally disclose Client’s confidential business information.

Client may opt out of public portfolio use by notifying Company in writing before launch.

29. Client Indemnification

Client agrees to defend and indemnify Company and its owners, employees, contractors, and agents from third-party claims arising from:

• Materials supplied by Client
• False or misleading claims supplied or approved by Client
• Trademark, copyright, privacy, publicity, or intellectual-property violations involving Client materials
• Client’s products, services, or business conduct
• Client’s violation of law
• Client’s breach of this Agreement

This section does not require Client to indemnify Company for Company’s own intentional misconduct or gross negligence.

30. Limitation of Liability

To the fullest extent permitted by law, Company will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost revenue, lost profits, lost data, lost customers, lost financing opportunities, reputational harm, or business interruption.

Company’s total cumulative liability arising from this Agreement will not exceed the total amount Client paid Company under this Agreement during the six months preceding the event giving rise to the claim.

These limitations do not apply where applicable law prohibits them.

31. No Consequential Reliance

Client agrees not to make a major financial, lending, regulatory, legal, hiring, purchasing, or business decision solely in reliance on the website or Company’s general comments about credibility or funding readiness.

Client remains responsible for obtaining independent professional advice when appropriate.

32. Termination by Company

Company may terminate this Agreement or refuse further work if Client:

• Fails to pay
• Repeatedly fails to respond
• Requests illegal or deceptive content
• Abuses or threatens Company personnel
• Misuses Company systems
• Violates third-party platform policies
• Materially breaches this Agreement
• Creates legal, security, regulatory, or reputational risk

When reasonably appropriate, Company will provide notice and an opportunity to correct the issue.

Termination does not eliminate amounts already owed.

33. Independent Contractor

Company is an independent contractor and not Client’s employee, partner, joint venturer, fiduciary, lender, broker, attorney, accountant, or financial adviser.

Neither party may bind the other to an agreement with a third party without written authorization.

34. Force Majeure

Neither party will be liable for delays caused by circumstances beyond reasonable control, including natural disasters, widespread internet outages, platform outages, labor disruptions, war, civil unrest, government action, epidemics, cyberattacks, utility failures, or third-party service failures.

The affected party will use reasonable efforts to resume performance.

35. Governing Law and Venue

This Agreement is governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Before filing a legal claim, the parties agree to attempt in good faith to resolve the dispute through written communication.

Unless applicable law requires otherwise, any legal proceeding arising from this Agreement must be brought in the state or federal courts located in Mecklenburg County, North Carolina.

Either party may bring an eligible claim in small-claims court.

36. Electronic Communications and Acceptance

Client consents to receive agreements, notices, receipts, billing information, project communications, and other records electronically.

Client’s electronic acceptance, typed name, checked agreement box, checkout submission, or electronic signature is intended to serve as Client’s signature.

Client should download or retain a copy of this Agreement for future reference.

37. Assignment

Client may not transfer this Agreement to another person or business without Company’s written permission.

Company may assign this Agreement in connection with a sale, merger, restructuring, transfer of business assets, or use of an affiliated service provider.

38. Severability

If any provision is determined to be invalid or unenforceable, the remaining provisions will remain effective.

The invalid provision will be interpreted or modified only to the extent reasonably necessary to make it enforceable.

39. Waiver

A party’s failure to enforce a provision does not permanently waive that provision or any other provision.

Any waiver must be in writing.

40. Entire Agreement

This Agreement, the checkout-page disclosures, the approved project scope, and any written addenda constitute the entire agreement between the parties regarding the services.

They replace prior oral or written discussions concerning the same services.

If the checkout page directly conflicts with this Agreement regarding price or billing date, the clearer and more specific disclosure presented to Client at checkout will control.

Any material modification must be agreed to in writing.

41. Contact Information

Company
Barton Media LLC
Doing business as Cal Barton Cashback
4111-E Rose Lake Dr #9635, Charlotte, North Carolina
info@calbartoncashback.com

Client
The person or business identified during checkout and in the client intake form.